A shopping service that is kind to our local
Community • Economy • Environment

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Terms

Street Runner is providing a new shopping and delivery service for local shops and stall holders, revitalising the local economy.

Our aim
To help local traders survive in the economic climate created by COVID19 and provide an online local choice of independent traders and stall holders for customers. Our ethos is that we provide an accessible service for the local community and that both Street Runner, Shops and Stall Traders do well.

Orders

  • If a product is temporarily out of stock, we will contact you with option to substitute/ have a part refund/ or have cost discounted from your next order.
  • If items are not as you expected contact us immediately, as we operate locally we will do our best to replace the item/ s.

Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please email us with details of the product and the defect. We will arrange to pickup and will fully examine the item. We will notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly email us with details of the product and the defect, a photo of the goods may help in this situation.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Delivery
Delivery will be done within the one hour chosen timeslot. We are not able to store orders. Therefore please indicate where you would like us to leave your order in the event you are not in.

English law applies to this agreement.

Street Runner
1 Thorpe Close W10 5XL

Street Runner is the trading name for Portobello Shopping LTD Company number 12561547